Yuboto is a leading developer and provider of integrated cutting-edge mobile marketing and telecom services. Our company is looking for a talented and highly motivated “Technical Support Engineer” to join our team and be an active member of our technical support department.





The successful candidate will be responsible for providing technical support to Yuboto customers while using our mobile marketing services and will have an aptitude for working with applications/systems to undertake analysis, diagnosis and resolution of the end-user problems, which may range from straightforward to more complicated technical issues.

What will keep you busy:


  • Providing professional, friendly and efficient technical customer support via phone and email
  • Providing first-line support to end-users (via application consoles and Remote Assistance) related to software, hardware and mobile devices
  • Providing first-line investigation and diagnosis of all Incidents and Service Requests
  • Providing information and customer advice and handle any inquiries that require product or service support
  • Addressing and solving a range from basic to complex customer problems
  • Handling the collection of additional information when the request is not clear and answering the questions immediately when the information is readily available
  • Keeping users informed about their Incidents' status at agreed intervals
  • Providing setup and troubleshooting instructions
  • Finding troubleshooting methods
  • Providing consulting services to customers at a technical level
  • Day to day monitoring of the system, network, application and service alerts to verify operational excellence
  • Check to ensure that appropriate changes were made to resolve customers' problems

Requirements:


  • B.S. in Computer Science, Informatics, Computer Engineering, Software Engineering or similar
  • Good knowledge of Microsoft SQL Server
  • Full range of Windows Server and/or Linux OS
  • Good understanding of computer systems, mobile devices and other tech products
  • Fresh, solution-oriented mindset
  • Excellent communicational skills and ability to work as a team member
  • Good client-facing skills
  • Good initiative, strong problem-solving/troubleshooting skills
  • Ability to learn quickly and independently
  • Assertiveness and confidence
  • Ability to handle multiple clients, manage multiple tasks, be self-driven, flexible and able to work in a high-volume, fast-paced and deadline-driven environment
  • Knowledge of customer services principles and practices
  • Proven ability to collect, examine and analyze data from a variety of sources and offer solutions
  • Proven ability to prioritize competing demands
  • Goal-driven with ability to work under pressure and recognize the importance of teamwork in the support environment
  • Possession of excellent interpersonal skills, including working with staff to explain and resolve difficult technical situations
  • Excellent written and verbal communication skills in Greek & English
  • Completed military obligations (for male candidates)

What it's nice to have:


  • At least 1 year of working experience in Technical Support

The company offers:


  • A positive working environment. We believe success comes from the energy, innovation and problem-solving skills of our people
  • Opportunity to work in a fast-paced organization with innovative products
  • Be a part of a dynamic, friendly and supportive environment encouraging personal growth
  • Continuous learning opportunities

To express your interest, please send us your resume at hr[at]yuboto[dot]com using the code: YTS320