PLATFORMS
Contact Center
Omnichannel Marketing & Customer Support Platform
Unify all conversations and users into a single environment and leave multiple platforms behind. From now on, customer communication happens exclusively through the Contact Center!
Contact Center Capabilities
Agent Management
Create your customer support agents quickly and easily, assign permissions with just a few clicks, and organize them into departments for more efficient conversation handling.
Customer Data
The Contact Center allows you to collect valuable customer information such as name and email. With custom fields, you can also gather any additional data you need for more personalized communication.
Unlimited Omnichannel Communication
The Contact Center brings all your channels: WhatsApp, Messenger, Telegram, Slack, SMS, and Email, together in one platform. Respond instantly, manage conversations more efficiently, and deliver a seamless customer experience across every touchpoint.
Messenger / Instagram
Viber
Google Business
Slack
Χ (Twitter)
Telegram
Line
Conversation Routing
Automatically assign new conversations to available agents or allow customers to choose their preferred representative. With smart routing and flexible management, you increase team efficiency and improve customer satisfaction.
AI that Speaks Your Customers’ Language
Empower your agents with real-time, AI-generated reply suggestions.Using OpenAI and Dialogflow, the Contact Center generates instant responses in the user’s language saving time and improving communication quality.
