CUSTOMER SUPPORT
Contact Center
Omnichannel Communication in One Platform
Discover the Contact Center, a complete platform for customer support and marketing that brings all communication channels together in a single environment.
- 10+ communication channels
- AI chatbots & automations
- Detailed insights
Why Use the Contact Center
Live Chat
With a fully integrated Live Chat system, you make it easy for visitors to communicate with you. The chat widget can be placed anywhere on your website.
Ticketing System
Easily create a professional ticketing system for your website and offer direct support where your customers already are.
Omnichannel Platform
With the Contact Center, you can send and respond to messages across all channels: WhatsApp, Facebook, Telegram, SMS, email, tickets, and live chat.
Messenger / Instagram
Viber
Google Business
Slack
Χ (Twitter)
Telegram
Line
CUSTOMER SUPPORT
Available Communication Channels
With the Contact Center, you can send, reply to, and manage messages across all communication channels.
Save time by handling all conversations in one centralized environment by connecting the following channels:
Features & Capabilities for Exceptional Customer Support
AI Chatbots
Create smart chatbots in minutes with zero coding. Powered by OpenAI and Dialogflow, the Contact Center chatbots deliver accurate responses even to complex questions, improving customer experience while reducing the workload of your support team.
User Registration & Login
Allow users to register and log in directly from the chat. With customizable signup forms and custom fields, you can collect valuable information that helps you better understand your audience and deliver a more personalized experience.
Conversation Management
Unify all communication channels into one platform and manage every conversation effortlessly through a user-friendly interface. Search and organize chats, monitor user status, and see when customers are typing in real time enabling faster and more effective support.
Comprehensive Notification System
Notify both users and agents instantly about every new message via email, SMS, push notifications, and desktop alerts. This ensures your team never misses a conversation and your customers enjoy faster, more reliable service.
Why Choose the Contact Center
Centralized management of all communication channels on a single platform for greater efficiency.
Time-saving automations that boost customer response rates.
Enhanced support experience through customization, custom fields, and dynamic workflows.
Fast activation & easy integration with no technical complexity.
