Communication Solutions for Automotive Businesses

Respond to prospective customers, even when your team is busy.

• Answer questions about opening hours, locations and available services, around the clock.
• Capture enquiries about specific models, vehicle purchases and part-exchanges.
• Collect essential details about service requests before your team takes over.
• Book or reschedule appointments through a supported calendar integration.
• Transfer sales enquiries, technical questions and special requests to the right team member.

Turn a vehicle listing or service page visit into a personal conversation.

• Offer website visitors a callback at no charge to them.
• Add a contact option to vehicle listings, special offers and servicing pages.
• Answer questions before prospective customers decide to visit your business.
• Set service availability to match your sales and customer service hours.

Make booking easier without repeated phone calls.

• Accept online bookings for test drives, scheduled service drop-offs and inspections.
• Set available time slots by service and location.
• Share your booking link on your website, social media and in messages.
• Send automated SMS or Viber reminders before each appointment.

Available appointments are configured around your operational capacity. Scheduling individual jobs, technicians or workshop bays is assessed separately.

Deliver essential appointment information straight to customers’ phones.

• Confirm the appointment date, time and location.
• Remind customers what they need to bring.
• Provide timely notice of scheduling changes.
• Include a phone number or link for rescheduling and cancellation requests.
• Notify customers when their vehicle is ready for collection, based on updates from your system.

Provide clear updates with an easy next step.

• Confirm that the vehicle has been received.
• Notify customers of changes to the estimated completion time.
• Let customers know when you need to discuss additional work.
• Send a link to the quotation or your designated approval process.
• Allow replies to practical questions when two-way messaging is enabled.
• Use SMS fallback when a message cannot be delivered through Viber.

Provide detailed information customers can refer back to.

• Send vehicle quotations or repair estimates with the relevant terms.
• Confirm requests and explain the next steps.
• Send completion updates with a summary of the work carried out, using information from your connected system.
• Share approved guidance following vehicle handover or repairs.
• Send a short feedback survey after the service.

Updates about work, costs and completion times use the information recorded and supplied by your business.

Stay connected after the transaction is complete.

With SMS, Viber and Email, you can:

• Send reminders for the next scheduled service, based on your records.
• Remind customers of upcoming vehicle inspections when you hold the relevant due date.
• Promote seasonal checks, air conditioning services and tyre changes.
• Introduce new models and invite prospective customers to test drives.
• Reconnect with customers who have not visited your business for some time.

Campaigns are tailored to available vehicle data and customers’ communication preferences. Mileage-based reminders require up-to-date mileage information from your system.

Collect the right details before the first call.

• Capture quotation requests and vehicle purchase enquiries.
• Record the vehicle’s make, model, year and service request details.
• Create enquiry forms for part-exchanges and vehicle valuations.
• Ask for the preferred location and contact time.
• Send submissions to your CRM or other tools through APIs and webhooks.

Route every call to the right person.

• Direct calls to sales, servicing, parts and accounts.
• Connect showrooms, workshops and branches with free internal calls.
• Manage call queues and offer callbacks during peak hours.
• Adapt call routing to each department’s opening hours.
• Monitor missed calls to identify gaps in customer service.

Support business communication across every location.

• Make and receive calls over the Internet.
• Use business phone numbers through softphone applications.
• Support teams working across different premises.
• Add numbers and lines as your network grows.

From an independent garage to a dealership group, choose solutions that help your team organise enquiries and keep customers informed.

Yuboto helps you combine messaging, telephony and automation to create more sales opportunities, improve service and maintain customer relationships between visits.