Communication Solutions for Energy & Utility Providers

Deliver important deadlines straight to customers’ phones.

• Notify customers when a new bill is available, with a link to your official customer portal.
• Send payment reminders before the due date.
• Confirm when a payment has been recorded in your connected system.
• Send scheduled installments reminders in line with your communication policies.
• Notify customers of outstanding requirements that need their attention.

Provide useful updates with a clear next step.

• Send bill notifications with a button linking to your customer portal.
• Remind customers of deadlines and scheduled appointments.
• Include links to payment instructions and customer service procedures.
• Allow replies to general enquiries when two-way messaging is enabled.
• Use SMS fallback when a message cannot be delivered through Viber.

Provide detailed information customers can refer back to.

• Send request confirmations and checklists of required supporting documents.
• Explain the next steps for a new contract or a change to customer details.
• Notify customers when bills and documents are available in their portal.
• Communicate changes to terms or services using content approved by your organisation.
• Share practical guidance on using your digital services.

Notifications use the data supplied by your billing and customer management systems.

Reduce uncertainty for affected customers.

• Announce planned works and service interruptions in the relevant areas.
• Provide incident updates based on your official operational information.
• Share estimated restoration times when confirmed information is available.
• Send a further notification when service has been restored.
• Limit notifications to the service connections or areas affected.

Notifications are triggered by the relevant operational systems, using the available mapping between service connections and customer contact details.

Provide telephone support for everyday enquiries, around the clock.

• Answer frequently asked questions about bills, payment methods and procedures.
• Explain which supporting documents are required for specific requests.
• Provide case status updates through the appropriate integrations and access controls.
• Share approved information about known service interruptions or planned works.
• Capture callback requests and schedule appointments through a supported calendar integration.
• Transfer complex enquiries to the right representative or direct callers to the responsible organisation.

Support is configured around approved content, available data and your organisation’s routing rules.

Route every call to the right department.

• Direct calls to billing, contracts, new applications and technical support.
• Manage call queues during periods of high demand.
• Offer callbacks to callers waiting in a queue.
• Connect service locations, offices and departments with free internal calls.
• Monitor missed calls and peak calling times to plan staffing more effectively.

Support flexible communication across your network.

• Make and receive business calls over the Internet.
• Use business phone numbers through softphone applications.
• Support customer service teams working across different locations.
• Add numbers and lines for new locations or increased demand.

Collect the information each process requires in a structured format.

• Create enquiry forms for new contracts or services.
• Capture requests to update details, receive a callback or obtain administrative assistance.
• Tailor questions to the type of request.
• Support meter reading submissions, where applicable, with the appropriate checks and integrations.
• Send submissions to your CRM or case management tools through APIs and webhooks.

Reduce the coordination required for every scheduled appointment.

• Accept online bookings for in-person customer service or information sessions.
• Set available time slots and separate calendars for each location.
• Share your booking link on your website and through emails and messages.
• Send automated SMS or Viber reminders.

For technical visits, appointment availability must align with field team capacity through the appropriate integration or scheduling process.

Turn online research into a personal conversation.

• Allow website visitors to request a callback at no charge to them.
• Add a contact option to tariff, plan and new contract pages.
• Help prospective customers understand procedures and required supporting documents.
• Set service availability to match your team’s working hours.

Introduce relevant services to the right audience.

• Share information about available plans and additional services.
• Promote options such as paperless billing and digital customer service.
• Share educational content on saving energy or water.
• Tailor campaigns to the preferences of recipients who have opted in to relevant communications..

From an energy supplier to a water utility, choose solutions that reduce uncertainty for customers and administrative workload for your team.

Yuboto helps you combine messaging, telephony and automation to deliver timely updates, organise requests and provide more efficient customer service.