Communication Solutions for Courier & Logistics

Deliver shipment updates straight to recipients’ phones.

• Confirm collection of a shipment and provide its tracking number.
• Notify recipients when their shipment is out for delivery.
• Include an estimated delivery window when available from your system.
• Send notifications about unsuccessful delivery attempts and explain the next steps.
• Remind recipients to collect shipments from a branch or collection point before the collection deadline.

Share shipment information with a clear next step.

• Send updates with a button linking to your official tracking page.
• Include links to collection instructions or request forms.
• Allow recipients to reply with questions when two-way messaging is enabled.
• Use SMS fallback for messages that cannot be delivered through Viber.

Provide detailed updates for senders and business customers.

• Confirm collection and return requests.
• Send shipment details and useful tracking links.
• Notify customers of outstanding requirements and supporting documents needed.
• Provide progress updates on customer service cases.
• Communicate changes to opening hours, collection cut-off times and service coverage.

Shipment notifications are triggered through integration with your operational systems and use the data those systems provide.

Turn delivery exceptions into structured requests.

• Collect redelivery requests following unsuccessful delivery attempts.
• Capture address corrections or additional directions for review.
• Accept collection requests from senders and parcel return requests.
• Gather the shipment number, contact details and a description of the issue.
• Send submissions to the appropriate tools through APIs and webhooks.

Requested changes are submitted for review or processing according to your business rules and system integrations.

Handle routine enquiries over the phone.

• Ask for the shipment number and provide its recorded status through the appropriate system integration.
• Answer questions about branch opening hours, collection points and return procedures.
• Capture collection, redelivery and callback requests.
• Send an SMS with a tracking link or instructions after the call.
• Transfer complex cases to the right department.
• Provide support in Greek and other languages.

Information and actions are based on your connected systems, required verification checks and customer service rules.

Connect customer service with your distribution network.

• Route calls to customer service, collections, business account teams and local branches.
• Manage call queues during periods of high shipment volumes.
• Offer callbacks to callers waiting in a queue.
• Connect offices, warehouses and branches with free internal calls.
• Monitor missed calls and peak calling times to plan staffing more effectively.

Support business communication across your network.

• Make and receive calls over the Internet.
• Use business phone numbers through softphone applications.
• Support customer service teams working across different locations.
• Add numbers and lines for new locations or increased demand.

Manage appointments for services that require a booked time slot.

• Allow customers to select appointments for collection or delivery services operating with scheduled time slots.
• Set available times and separate calendars for each service location.
• Share your booking link through messages and emails.
• Send automated SMS or Viber reminders before each appointment.

Availability is configured according to your operational capacity. Linking appointments to routes or vehicle capacity requires an assessment of the appropriate integration.

Connect prospective customers with your sales team.

• Allow website visitors to request a callback at no charge to them.
• Help online retailers and businesses looking for a delivery partner get in touch.
• Add a contact option to courier, transport and fulfilment service pages.
• Set availability to match your team’s working hours.

Introduce your services to the right business audience.

• Announce new service locations and expanded coverage.
• Promote warehousing, fulfilment and returns management services.
• Inform business partners about solutions for peak trading periods.
• Reconnect with inactive business customers who have opted in to relevant communications.

From a local courier network to a logistics provider with multiple facilities, choose solutions that make life easier for customers and staff.

Yuboto helps you combine messaging, telephony and automation to streamline communication, improve coordination and reduce repetitive enquiries.